General Terms and Conditions (GTC)
Birgit & Pier Stefano Sailer
61440 Oberursel i. Ts.
1. Booking and booking confirmation
The booking must be made in writing, either by e-mail to >[email protected]< or by post to the above address - acknowledging the terms and conditions listed here and in particular the house rules mentioned under point 10.
If we can provide the holiday home in the requested period, you will receive a written
booking confirmation from us as well as an invoice for the total amount (cost of the
booking plus rental deposit). The reservation for the holiday home is legally binding
upon receipt of the booking confirmation and after payment has been made (see point 2).
Special requests and ancillary agreements are generally possible. They require written
confirmation from the landlord.
2. Terms of payment
The rental payment and a security deposit in the amount of €500 must be transferred to our account after receipt of the booking confirmation and receipt of the invoice. The deposit will be returned within 7 days after departure and return of the house in undamaged condition.
3. Cancellation conditions
The booking can be canceled free of charge up to 30 days before departure. If there are less than 30 days but at least 14 days left until check-in, 50% of the reservation amount must be paid. If you cancel less than 14 days before check-in, 100% of the booking amount will be charged. The deposit is an exception to this rule. The date of receipt of your cancellation message applies.
Substitute persons who enter into your contract under the stated conditions can be
provided by you. Written notification is sufficient.
Late arrival or early departure does not entitle the customer to a refund or reduction
of the agreed price.
4. Withdrawal by the landlord
If, in the event of a cancellation on our part, as a result of force majeure or other
unforeseeable circumstances (such as the house being uninhabitable due to a heating
failure, broken pipes, etc.), liability is limited to reimbursement of costs. In the event of a
justified withdrawal, the customer is not entitled to compensation (liability for travel and
hotel costs is not accepted).
The landlord can withdraw from the contract after the start of the rental period without
observing a deadline if the tenant disturbs residents despite a warning or behaves in
breach of contract to such an extent that the immediate cancellation of the lease is justified.
5. Pandemic-related special regulations
If an arrival is not possible due to official travel restrictions (ban on entry into Italy or
Piedmont), rental payments made will either be converted into a voucher valid for two
years or you can rebook free of charge.
If a stay is canceled due to personal or official requirements (e.g. Quarantine Ordinance) is not possible, this is at the risk of the tenant. In this case, the cancellation conditions mentioned under item 2 apply.
The holiday home can be used within the framework of the official regulations
applicable at the time of rental. If, for example, there are restrictions on the maximum
number of people (contact restrictions) or officially required proof (negative corona
test), this must be observed by the tenant. Here the risk lies with the tenant. A right
to withdraw from a booking does not arise in such a case. The cancellation conditions
mentioned under point 2 then apply.
6. Liability of the lessor
The lessor is liable within the framework of the duty of care for the proper provision of the rental property. Liability for any failures or disruptions in the water or power supply as well as events and consequences of force majeure are excluded.
Arrival from 4 p.m., departure by 10 a.m. at the latest. The house must always be kept
locked when leaving. The key must be placed back in the key safe upon departure.
The lessee agrees that necessary personal data may be stored, changed
and/or deleted as part of the contract concluded with him. All personal data is
treated with absolute confidentiality.
9. Use of Internet access via WLAN
Use is by means of access security. The access data (login and password) must
not be passed on to third parties. The tenant is responsible for the data transmitted
via the WLAN, the paid services used and the legal transactions carried out. If the
renter visits paid websites or enters into liabilities, the resulting costs are to be
borne by him. He is obliged to comply with the applicable law when using the WLAN.
The following applies in particular: not to use the WLAN to access or distribute
immoral or illegal content, not to illegally download, reproduce, distribute or make
available any copyrighted goods, not to send or distribute any harassing, slanderous
or threatening content; do not use the WLAN to send bulk messages (spam) and/or
other forms of illegal advertising.
The tenant indemnifies the landlord of the holiday property from all damage and
claims by third parties that are based on illegal use of the WLAN by the tenant and/or
on a breach of this agreement.
10. House rules
a. The tenant undertakes to treat the rented items (holiday home, inventory and
outdoor facilities) with care. Grossly negligent damage to the house and inventory or
theft of furnishings, depending on the value of the damage, will result in the deposit
being withheld or, for example, having to be settled via the tenant's liability insurance.
b. Inventory such as crockery, towels, blankets, pillows may not be used outside the
property, eg for picnics or as bathing pads at lakes or the sea.
c. There is a general ban on smoking in the holiday home. We charge a special cleaning fee of EUR 250 for non-permissible smoking in the interior rooms. Smoking is generally permitted outside. However, please do not throw cigarette butts on the floor. Instead, dispose of them in the designated ashtrays.
d. For the duration of the rental of the holiday home, the guests are obliged to keep
windows (unless tilted) and doors closed when leaving the house.
e. It is not permitted to bring or accommodate pets.
f. Subletting and letting of the house to third parties is not permitted. The holiday home may only be used by a maximum of 13 people. If the house is used by more people, the landlord has the right to terminate the rental agreement without notice.
g. It is expressly forbidden to use the holiday home for parties of any kind without prior agreement with the landlord. In the event of an infringement, the landlord has the right to terminate the rental agreement without notice.
h. The outdoor area of the holiday home is monitored by four video cameras, which are used solely to protect the property and our guests. The recordings can only be viewed by the landlord. The deletion takes place automatically after 72 hours.
i. The landlord and the commissioned service providers (caretakers, gardeners, etc.)
have a right of access to the holiday home at any time, to carry out urgent or
necessary activities and especially in the event of imminent danger. Reasonable
consideration must be given to the guest's interests worthy of protection when
exercising the right of access. The landlord will inform the guests in advance about the
exercise of the right of access, unless this is unreasonable or impossible under the circumstances of the individual case.
j. The stay on the property of the holiday home and in particular the use of the
pool is at your own risk. No liability is accepted for damage suffered to persons, animals or movable property. Parents are liable for their children.
The tenant agrees to the general terms and conditions and the house rules. The declaration
of consent takes place with the payment.
Should one or more provisions of these terms and conditions be or become invalid,
this does not affect the validity of the remaining conditions. The ineffective provision is
to be replaced by an effective one that comes as close as possible to the economic and legal will of the contracting parties.
German law applies (Art. 24 No. 1 EuGWO). The place of jurisdiction and fulfillment is Oberursel i. Ts.